FAQ

These terms outline the standards, feedback methods, and procedures for handling post-sales issues regarding all home decor products sold by zocalocurlicue.shop. They apply to all clearance sale orders, and all issue resolutions adhere to principles of fairness, impartiality, and evidence-based decision-making.
Basic Notice: Due to sustained operating losses, this store has initiated a store-wide clearance and is winding down operations. All products are being sold as clearance stock; there is no inventory for restocking or exchanges. All post-sales issues will be handled strictly according to the methods stipulated in these terms; special requests falling outside these terms will not be accepted.
I. Timeframe for Reporting Issues
If issues such as product damage, defects, incorrect items, or missing items arise after delivery, users must submit feedback—including order screenshots and proof of the issue—via the official customer service email (support@zocalocurlicue.shop) within the 30-day return validity period. Failure to report issues within this timeframe will be deemed an acceptance of the product, and post-sales claims will no longer be accepted.
II. Rules for Handling Common Issues

1. Product Quality Issues: If valid proof is provided within 30 days of delivery, users may apply for a return or refund in accordance with the rules; the terms governing refunds and returns will be strictly enforced.
2. Logistics and Shipping Issues: Issues such as shipping delays, abnormal tracking status, or damage during transit will be handled by customer service after verifying logistics information; official logistics records shall prevail.
3. Order Information Issues: Issues regarding order verification, incorrect address entry, or order cancellation must be reported promptly on the day the order is processed; orders that have already been processed and dispatched cannot be modified.
   III. Issue Resolution Timeline
   After a user submits a post-sales issue, customer service will promptly verify the provided proof. For orders meeting refund criteria, the standard processing time for the refund to reach the user’s account is 3 days, calculated from the date the refund application is approved; funds will be returned to the original payment account.
   IV. Scope of Non-Acceptance
   The store will not accept claims in the following cases: issues reported beyond the 30-day feedback period, product damage caused by the user, unauthorized disassembly or modification of the product, feedback lacking valid proof, or requests regarding orders not placed on this site. Due to the store’s clearance and closure, exchange or replacement services are not supported; only returns and refunds within the agreed scope are available.