Return and Refund Policy

This Return and Refund Policy constitutes the sole standard for after-sales returns and refunds for zocalocurlicue.shop. All after-sales procedures for clearance home decor products strictly adhere to these terms, with no exceptions.
Clearance-Specific Notice: Due to sustained operating losses, this store has initiated a site-wide clearance and closure. All products are sold at special clearance prices. We support only the return and refund services outlined in this policy; value-added services such as product exchanges, replacement shipments, warranty extensions, or lifetime after-sales support are not available. This document governs all after-sales rules.
I. Return Validity Period
The valid return period is 30 days from the date of delivery (receipt) of the goods. Orders meeting the return criteria within this timeframe may apply for a return. Return requests submitted after the 30-day window will not be accepted, and no further after-sales claims will be processed.
II. Return Eligibility Criteria

1. Returned products must remain in pristine condition—free from man-made damage, scratches, stains, or signs of use—and must include original packaging and all accessories to facilitate verification.
2. Customers must provide a valid order number, proof of delivery, and photos/screenshots documenting the issue with the product, and submit the return request via the official customer service email: [domain_email prefix=”support”].
3. Only orders successfully delivered within the United States are eligible for returns; orders involving invalid addresses or abnormal logistics status are not eligible for discretionary returns.
   III. Refund Processing Timeframe
   Once the returned item is received and verified by us as compliant with the refund criteria, the refund review and processing will be completed within 3 days. Refunds will be issued via the original payment method; customers may check their account statements for the transaction details.
   IV. Special After-Sales Notes
4. This site operates on a one-time clearance sales model; inventory is not replenished after clearance sales. Therefore, we do not offer exchanges, replacement shipments, or repair services—only compliant returns and refunds are supported.
5. We reserve the right to reject after-sales requests and revoke ordering privileges for users who engage in malicious returns, frequent returns without valid reason, or the submission of falsified documentation. 3. All after-sales procedures are strictly executed according to established timeframes; there are no “fast-track” or priority processing channels, ensuring fair protection of all users’ rights.
   V. Final Interpretation Rights
   zocalocurlicue.shop reserves the right of final interpretation regarding all terms and conditions of this website. During the clearance and business-closure period—as well as thereafter—the site reserves the right to amend or refine these terms to meet compliance requirements; by engaging in transactions, users are deemed to have accepted all of the site’s compliance terms.